Controller: ИП Мухин Александр Николаевич, INN 504102486172, OGRNIP 324508100105086. Address: 143960, Россия, Московская область, г. Реутов, ул. Советская, д. 22, корп. 1, кв. 29. Contact al@muxin.ru.
Account data: email, salted password hash, registration, verification and acceptance timestamps, authentication sessions, subscription dates and payment IDs. When the Telegram or MAX mini app is opened, the service validates the signed messenger user identifier and launch time against the registered bot. A secure temporary session cookie (up to 2 hours) links that platform launch to a paid FILEZ account. We do not add messenger IDs to the permanent account database or log the raw launch data. We do not store complete payment-card details. Plus subscribers may explicitly save up to 10 encrypted requisites profiles for companies, sole traders or individuals, including identification, address, contact and optional payment details. The user confirms a lawful basis for saving third-party information. Reusable template fields are saved only on request, not during normal document generation. Access and autofill require owner authentication and an active Plus subscription; viewing and deletion remain available after expiration. Uploaded tender notices are processed per request and are not automatically added to the account vault. File data is processed only as needed for selected tools. Some conversion tasks run entirely in the browser; temporary server files are removed after short processing sessions, while an optionally shared result is retained for up to 24 hours. A separate paid storage feature (250 MB per account) remains disabled until the subscriber explicitly enables it. When enabled, original and processed files and operation history are stored until deleted by the user. Disabling storage prevents new saves but keeps existing files; Delete all removes files, history and their active share links. After a subscription ends, downloads and new saving require renewal, but deletion remains available. Selected AI features may send text to Cloud.ru after user action.
Paid customers can use the FILE-O support chat. Their account identifier, email address and messages are sent over HTTPS to a separate MPDIRECTOR operator support system and relayed to its private Telegram and MAX support chats. Uploaded documents are not shared automatically. The account owner and authorized support operators can access the chat history. Contact al@muxin.ru to request removal; copies already sent through third-party messengers are subject to those services' policies. Do not send passwords or sensitive documents.
The free tier uses a first-party, secure HttpOnly activity cookie lasting up to seven days to count successful conversions. Only a hashed anonymous cookie identifier, timestamps and hashed operation identifiers are retained; no uploaded filenames or contents are stored in this counter. The limited activity records are automatically purged.
Purpose: account access, online file tools, subscription delivery, security, legal compliance, support and service analytics. Cookies include secure login sessions; Yandex Metrika provides analytics and Yandex ad scripts are loaded for free users. Ads are not loaded when a paid Plus user is authenticated. Emails are delivered using an SMTP service, payments through a configured payment provider.
You may ask for access, corrections, deletion or withdrawal of consent by contacting the operator. Some transaction records may need to be retained under applicable law. The legal bases and periods are detailed in the Russian-language version of this Policy.