The operator of FILEZ and Filelo is ИП Мухин Александр Николаевич (INN 504102486172, OGRNIP 324508100105086), registered in the Russian Federation. The site provides online document-processing tools free of charge. The optional ad-free plan costs a one-time 49 RUB payment and permanently removes advertising while signed in. It does not increase upload or usage limits and does not unlock the vault, saved requisites, automatic document filling, private download links or QR sharing. The ad-free plan never needs renewal and has no recurring charges. The lifetime Plus plan costs 1,000 RUB once, without renewal. A valid lifetime-only 30% promo code reduces the one-time charge to 700 RUB and the confirmed checkout and receipt will show that price. This 1,000 RUB lifetime Plus offer has limited availability (currently 39 places). Only successful YooKassa payments for the lifetime Plus plan reduce the available quota. Purchases of other plans do not qualify. The operator may increase availability. The optional FILEZ Plus plan includes access to the Telegram and MAX mini apps for subscribers who verify their messenger launch and sign in to their active Filelo/FILEZ Plus account. No payment for digital services is offered inside Telegram until a compliant Telegram Stars integration is connected. The Plus plan removes ads, enables 24-hour private result links with QR codes for files up to 50 MB, and offers 250 MB of opt-in personal storage for original/processed files and processing history. Storage is off by default, and users can disable it or delete their stored files at any time. Files remain after turning storage off until the user deletes them; renewal is needed to resume storage and downloads after Plus expires. It is prepaid for one calendar month (199 RUB) or year (1,999 RUB); lifetime Plus is also available for 1,000 RUB once. There is no automatic renewal.
Registration requires email confirmation and acceptance of these terms, plus a separate consent for personal-data processing. Paid access begins only after payment is successfully verified by an authorized payment provider. Payments are handled by YooKassa. Plus activates only after a verified successful payment.
Free uploads are limited to 20 MB per file and per upload in total; Plus users retain the higher limits supported by each tool. Frequent free conversions may require a consent-based Rewarded ad (once this format is enabled), granting four additional uses. The service does not guarantee that converted files meet every external organization's requirements. Users should verify results before relying on them. Files are temporarily stored as described in the Privacy Policy; optional 24-hour result sharing stores the file for up to 24 hours.
Refund requests are handled according to applicable Russian consumer law, taking account of the extent of services supplied and any unused paid time. Contact al@muxin.ru or the support form.
Paid pricing changes do not shorten an already purchased period. Russian law governs this offer.